All Breakwater Supply products, excluding apparel, have a 1 year standard use warranty from date of purchase, provided they’ve been purchased from our website or from an authorized retailer (including our Amazon and Walmart.com storefronts). This 1 year standard use warranty covers regular use should the product fail in any way. Our products are built for rugged outdoor use and we expect you to use them as such. Simply contact us to provide context about your situation and we’ll make it right. This warranty is our promise to ensure our gear performs to our standards.
Warranty: Gear Up Extension
As a special extension of this 1 year standard use warranty, you have the option of registering your product using our Gear Up program to double this warranty to 2 years. You must register your product within 30 days of purchase. Click here to register your gear.
Returns: Website Orders & Non-Amazon Orders
If you have purchased an item from us on our website or a non-Amazon platform such as Walmart.com, we back our products with a 30 day returns policy. Simply contact us to provide context about your return and we will make it right. Our return guidelines are as follows:
- Exchanges for different size/color are acceptable and limited to one exchange per order
- Any products that are returned must be unused and in the original packaging, and include all accessories
- The refunded amount will be minus the original packing, shipping, and restocking costs, which are typically 30% of the order price
Each of our product pages list accurate size and specifications, and it is the responsibility of the buyer to ensure the product is correct for their specific use during purchase. It is the buyer’s responsibility to purchase shipping and send the item back to us.
We reserve the right to reject returns. If you’ve taken it out of the packaging and decided it wasn’t for you, that’s completely fine, and we will process your return. However, if you’ve removed it from the packaging and tried it out in the field, it’s already been put to use and we will not accept the item as a return.
Returns: Amazon Orders
If you’ve ordered your product from Amazon, don’t worry — we’ll fix any issues you have. Simply contact us to provide context about your return and we’ll make it right. You can also email us at firstname.lastname@example.org.
If you believe there is any damage, include photos for us to review. We’ll get back right away about what to do next.
We use your feedback to make our products better. Whether it be in the form of reviews or direct communication, we appreciate that you’ve taken valuable time to provide us with your insight. We use that to improve and innovate on both our products and service to you. Click here to provide us with feedback.
Please note, because we use the money raised from preorders to manufacture our inventory, they are non-refundable until you have received the product. When you have received the product, your order is eligible for a full return if you are unhappy with the item.