We’ve got you covered – don’t worry. All Breakwater Supply products, excluding apparel, are backed by our 2 Year Gear Up Warranty from date of purchase, provided they’ve been bought from our website or from an authorized retailer (including our Amazon and Walmart.com storefronts).
Our 2 Year Gear Up Warranty program covers your product should it fail in any way. You can be confident that your Breakwater Supply product will hold up to outdoor use in all-weather conditions, as that’s what it’s built for. If by chance there’s an issue with the manufacture of the gear itself, you can contact us to provide context about your issue and we’ll get it resolved.
The gear your purchase from us is an investment, and our Gear Up Warranty is our commitment to backing your investment. Reviews across the web about our Customer Service speak to how we prioritize warranty-related issues. This is not something we take lightly. We understand you use our gear to move freely through the outdoors, and we promise to get you back out there as quickly as possible. Click here to register your product for our Gear Up Warranty Program.
Returns: Website Orders & Non-Amazon Orders
If you have purchased an item from us on our website or a non-Amazon platform such as Walmart.com, we back our products with a 30 day returns policy. Simply contact us to provide information about your return and we will make it right. Our return guidelines are as follows:
- Exchanges for different size/color are acceptable and limited to one exchange per order
- Any products that are returned must be unused and in the original packaging, and include all accessories
- The refunded amount will be minus the original packing, shipping, and restocking costs, which are typically 30% of the order price. This restocking fee covers the costs for shipping and packaging, as well as time spent processing the return.
Each of our product pages list accurate size and specifications, and it is the responsibility of the buyer to ensure the product is correct for their specific use during purchase. It is the buyer’s responsibility to purchase shipping and send the item back to us.
We reserve the right to reject returns. If you’ve taken it out of the packaging and decided it wasn’t for you, that’s completely fine, and we will process your return. However, if you’ve removed it from the packaging and tried it out in the field, it’s already been put to use and we will not accept the item as a return.
Returns: Amazon Orders
If you’ve ordered your product from Amazon, don’t worry — we’ll fix any issues you have. Simply contact us to provide context about your return and we’ll make it right. You can also email us at email@example.com.
If you believe there is any damage, include photos for us to review. We’ll get back right away about what to do next.
We use your feedback to make our products better. Whether it be in the form of reviews or direct communication, we appreciate that you’ve taken valuable time to provide us with your insight. We use that to improve and innovate on our products and service to you. Click here to provide us with feedback.
Please note, because we use the money raised from preorders to manufacture our inventory, they are non-refundable until you have received the product. When you have received the product, your order is eligible for a full return if you are unhappy with the item.